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Support
How can we help?
Manage billing, get Telegram answers, or send us a note — we’ll take care of it.
Manage or cancel billing
Enter the email from your checkout receipt. We’ll send a secure Stripe link to update your card, see invoices, or cancel.
/stop vs cancel
In Telegram, /stop only unlinks the bot so alerts stop. Your subscription stays active until you cancel billing above (or with /cancel in the bot).
Common questions
Quick answers — same ones the Telegram bot uses.
How do I cancel my alerts subscription?
To cancel Basic/Premium alerts billing, open the Stripe portal: send /cancel here, or use Manage billing on https://mrcheckpoint.com/en/help. Cancel takes effect at the end of your billing period. If you only want to stop Telegram messages (keep paying), send /stop.
What's the difference between /stop and canceling?
/stop unlinks Telegram so alerts stop — billing stays active. Cancel billing via /cancel (site plans) or substack.com (Substack perk). Help: https://mrcheckpoint.com/en/help
How do I update my card or see invoices?
For Basic/Premium or attorney listings, send /cancel for a portal link, or use Manage billing on https://mrcheckpoint.com/en/help. Substack members: manage on substack.com.
How do I link Telegram after I subscribe?
After checkout, use the Open Telegram button on the success page, or send /link your@email.com in this chat. Status: /status. Help: https://mrcheckpoint.com/en/help
Can I change my alert areas?
Alert areas are set when you subscribe. To change them, contact us at https://mrcheckpoint.com/en/help with the email on your receipt and the areas you want.
How do I report a checkpoint?
Use Submit a Tip on the website, or text this bot a location (e.g. "checkpoint on I-10 near downtown LA happening now"). We review tips before they go live. Help: https://mrcheckpoint.com/en/help
I need more help
Help center: https://mrcheckpoint.com/en/help — cancel/billing, FAQs, and a contact form. Or email info@mrcheckpoint.com.
How do I contact you?
Use the contact form on https://mrcheckpoint.com/en/help or email info@mrcheckpoint.com.
Contact us
Still stuck? Send a message — we read every one.
Substack perk
Substack perk members manage or cancel billing on substack.com — that subscription is your newsletter plus this Telegram perk. To stop Telegram alerts only (and keep Substack), send /stop to the bot.
Manage Substack billing